Take a break
A time-out can help you step away for a specified period where the operator offers that feature. Check how it affects access and whether you can receive marketing during the break.
PLAYER WELLBEING
RESPONSIBLE GAMING
KNOW WHEN TO STOP
Gambling can cause financial and personal harm. It is not a way to earn an income, pay debts or recover earlier losses. No bonus, strategy or previous result guarantees a win.
IF GAMBLING IS BECOMING HARD TO CONTROL
Pause play and avoid further deposits. Consider asking the operator to restrict your account or apply self-exclusion. You can also seek independent support without waiting for an account or payment issue to be resolved.
INDEPENDENT SUPPORTSET LIMITS BEFORE YOU START
- Protect essential money. Do not use money needed for rent, food, bills or other commitments, and do not borrow to gamble.
- Set a spending boundary. Use the operator’s deposit limits where available. A deposit limit is different from a loss limit; check exactly what each control restricts.
- Plan an end time. Take breaks and use session reminders or time limits if offered. Do not increase your budget or extend a session to recover losses.
- Review the impact. Look at time spent and total deposits and withdrawals, not just individual wins. Limits reduce access or spending; they do not make gambling risk-free.
RECOGNISE SIGNS OF HARM
Consider stopping and seeking support if you notice any of the following:
- Spending more time or money than you intended.
- Increasing stakes or returning to recover losses.
- Borrowing, missing bills or using essential funds to gamble.
- Hiding gambling or feeling it is affecting relationships, work or sleep.
- Finding it difficult to stop even when you want to.
You do not need to wait until every sign applies. A concern about your own gambling, or someone else’s, is enough reason to ask for help.
BREAKS, LIMITS AND SELF-EXCLUSION
Request self-exclusion
Ask the operator to block gambling access under its self-exclusion process. Check the duration, accounts and products covered, how confirmation is provided and what happens to any remaining balance.
This website cannot apply restrictions to your operator account. Use the operator’s verified account settings or support channels. Do not create another account or switch services to get around an exclusion.
Consider blocking gambling websites and apps on your devices and asking your bank or payment provider about available gambling-payment blocks. Coverage differs: one restriction may not cover every website, account or payment method.
PROTECT CHILDREN AND YOUNG PEOPLE
Gambling services are not for children. Check and meet the applicable legal age and eligibility requirements before using an operator. This page does not replace the current rules for your location.
Keep gambling accounts, payment details and devices secure. Do not let a child use your account, and consider device parental controls and content restrictions to reduce access to gambling material.
INDEPENDENT INFORMATION AND SUPPORT
Gambling Therapy
Information, practical resources and support options for people affected by gambling and their families. Check the service for current languages, availability and access arrangements.
Visit Gambling Therapy ↗GamCare resources
Read information about gambling harm and self-exclusion. Some support services and exclusion schemes described there are specific to the UK; check their regional scope before relying on them in Kenya.
Read about self-exclusion ↗These are independent resources, not a statement of partnership or endorsement. For local care, you can also speak to a qualified health professional. If you are worried about someone else, offer support without judgement and protect your own finances.
ABOUT THIS WEBSITE
This information and referral website does not accept bets or manage player accounts. It cannot activate self-exclusion, approve a withdrawal or provide counselling. For account-related steps, the support guide explains how to find the operator’s verified channels.
Independent support is separate from a gambling operator’s customer service. You can seek help even if you do not want to contact the operator or are not ready to discuss every detail.